This policy applies to information held about clients and prospective clients, suppliers and prospective suppliers, contacts and all other persons about whom Jill Shaddock Ceramics holds information. By ‘information,’ we mean personal and financial information about you that we collect, use and store.
In this policy, “we,” “us,” and “our” means Jill Shaddock Ceramics and “you” means the individual to whom the information relates.
What we collect
• your name;
• your contact information such as your address, email address and telephone number;
• on occasion, your payment details / financial data i.e. your bank name, account number and sort code;
• information about you that you give us by filling in forms on our site (e.g. the Contact Us section or to sign up to our mailing list) or by corresponding with us by phone, e-mail or in person at an exhibition or show; and
• information in relation to your purchase of ceramics directly or from the online store or use of our services.
How we collect information about you
• collecting information you give to us when you purchase any ceramics either directly or online;
• your use of the forms on our site; and
• collecting information any other information that you give to us.
What we do with the information we gather
We use your information to:
• provide our ceramic works and services to you;
• keep you informed about latest news and exhibitions which we think you may find interesting;
• carry out our obligations arising from any agreements entered into between you and us;
• communicate with you;
• keep our site safe and secure;
• comply with legal and regulatory obligations; and for security and to check your identity.
Legal basis for processing
Our processing of your personal information is necessary:
• for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
• for the purposes of legitimate interests pursued by us; or
• in order to comply with a legal obligation to which we are subject.
• In relation to any processing of special categories of personal data, we will generally rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.
Legitimate interests
Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: (i) collecting personal information to provide you with a smooth and efficient client experience; (ii) to make sure you receive updated information on Jill Shaddock Ceramics business activities; (iii) to provide the services you have requested; and (iv) for our own marketing and research.
Sharing your information
Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties.
However, the personal information you provide to us may be shared with third party companies, agents, contractors, service providers or affiliated companies if this is necessary to provide you with our ceramic work or services, respond to your inquiries or for any of the purposes described in this policy.
We may also share your personal information with:
•law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
• other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
Transferring Your Information outside the UK
Your personal information may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers.
When we, or our permitted third parties, transfer your information outside the European Economic Area, we or they will impose obligations on the recipients of that data to protect your information to the standard required in the European Economic Area or otherwise require the recipient to subscribe to international frameworks intended to enable secure data sharing. In the case of transfers by us, we may also transfer your information where: (i) the transfer is to a country deemed to provide adequate protection of your information by the European Commission; or (ii) where you have consented to the transfer.
Your Rights
At any time, you have the right:
• to request access to or a copy of any personal data which we hold about you;
• to rectification of your personal data, if you consider that it is inaccurate;
• to ask us to delete your personal data, if you consider that we do not have the right to hold it;
• to withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
• to ask us to stop or start sending you marketing messages as described below in the marketing section;
• to restrict processing of your personal data;
• to object to your personal data being processed in certain circumstances; and
• to not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data.
Any request for access to or a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change.
You may also use these contact details if you wish to make a complaint to us relating to your privacy.
Marketing
Where you are one of our clients or have otherwise agreed to be contacted for marketing we may use your personal information to send you information about exhibitions or events. You can unsubscribe from receiving them at any time, details of how to unsubscribe will be included on each electronic mailing we send you.
You also have the option of “unsubscribing” from our mailing list at any time thereby disabling any further such e-mail or other communication from being sent to you by emailing [email protected].
We will action any opt out request from you without delay.
How long will we keep your information?
We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us reviewing our files to check that information is accurate, up-to-date and still required.
Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us. This information is stored on a database at www.mailchimp.com
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect both online, via telephone, email or in person at a exhibition/show.
Links to other sites
Certain features of our site will allow for social networking. You should ensure when using these features that you do not submit any personal data that you do not want to be sent, collected or used by other users, such as profile details or e-mail address. Our site contains links to external sites. We are not responsible for the privacy policies or practices, cookies in use, or the content of any such sites.
Complaints
Questions, comments and requests regarding this policy are welcomed and should be addressed to [email protected].
If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner’s Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.
Changes to this policy
Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.
Policy Updated at: 24/05/2018